We pride ourselves on running on time. If you have not attended our practice before we ask that you arrive 5 minutes early to fill out a registration form and health questionnaire.
The physiotherapist will then take a detailed history of the injury/ concerns, run through your lifestyle, job, sports/ hobbies and general medical history to form a provisional diagnosis.
They will then provide a detailed examination and explain your diagnosis or contributing factors to you in plain English, treat you using evidenced based techniques (usually both hands on, exercises and recommendations) and set you up with an action plan.
Please bring with you any relevant scans, x-rays or letters from your doctor/ specialist. We do have shorts at the practice for you to change into if necessary. Please your private health insurance card on the day as we require the magnetic strip to process on-the-spot health fund rebates!
Workers Compensation/ Comprehensive Third Party:
We are happy to treat patients covered by Third Party insurance. Patients are asked to bring all paperwork, scans and doctors letters to their first appointment.
Please bring a Letter of Liability, insurance company details, claim number and Case Manager details. If you do not provide the above you will be required to pay for your treatment as a private patient.
If you cannot keep your appointment, please call us as soon as possible. We will do our best to accommodate and reschedule your appointment. Giving us as much notice as possible helps us better serve you and our other patients, and allow us to contact someone on our waitlist.
Our physiotherapists often run back-to-back and have active waiting lists, so should you cancel a session with less than 3 hours notice you will be liable for the $50 cancellation fee. If you miss a session without notice you will incur the full fee of that appointment.
Additionally, to ensure that you receive a thorough assessment and treatment we ask that you please arrive on time for your appointments. Trying to achieve results in a shortened period of time often places unnecessary stress on our physiotherapists, as such if you are greater than 7 minutes late for your consultation we may ask you to reschedule your appointment. This may be treated as a cancellation or non attendance and you will be billed for the session.
Motor Accident Insurance (CTP) and Workers Compensation Insurance does not cover charges for non-attendance. These charges will need to be met by the client.